Terms of Service

Last updated: June 27, 2026

These terms govern access to Tuned Tensor, a platform operated by Tuned Tensor Limited for fine-tuning, evaluating, and versioning open-weight language models. By using the service, you agree to these terms.

Beta Service

Tuned Tensor is currently provided as a beta service. Features, limits, prices, model support, evaluation behaviour, and APIs may change while we test reliability, security, and product fit. You should not rely on the beta service for production, safety-critical, regulated, or high-risk workloads without a separate written agreement.

Use of the Service

You are responsible for your account, API keys, datasets, behaviour specs, prompts, outputs, and models. You must use Tuned Tensor in compliance with applicable law and the terms of any model, infrastructure, or data provider involved in your workflow.

Customer Content

You retain rights to the content you submit. You grant Tuned Tensor Limited the rights needed to host, process, transmit, train on, evaluate, and store that content solely to provide and improve the service and support your requested workflows.

Restricted Data During Beta

Unless we agree otherwise in writing, you must not submit personal data, special-category data, health data, payment card data, children's data, government identifiers, production customer data, trade secrets, or confidential information. You are responsible for removing or anonymising such data before upload and for ensuring you have all rights and permissions needed for any datasets, prompts, examples, outputs, or model artifacts you submit.

Data Protection

Our Privacy Policy explains how we process personal data, and our Subprocessors page lists the main providers that help us operate the service. If you need Tuned Tensor to process personal data as a processor for your organisation, contact us before uploading that data so we can agree appropriate data protection terms.

Model Licenses and Publication

Tuned Tensor fine-tunes supported open-weight base models under the license terms published by each model provider. You may publish, share, or upload fine-tuned model artifacts, including to third-party model registries such as Hugging Face, only where permitted by the applicable base model license, provider terms, and rights in your training data. You are responsible for preserving required notices, attribution, model cards, downstream use restrictions, and any naming or disclosure requirements that apply to the base model or dataset. You must not publish models that contain or reveal confidential information, personal data, or content you are not permitted to distribute.

Acceptable Use

You may not use the service to break the law, infringe third-party rights, compromise security, abuse infrastructure, or submit data you do not have permission to process. We may suspend access if use creates risk for Tuned Tensor Limited, customers, providers, or the public.

Billing and Credits

Tuned Tensor Limited may provide starter credits and uses prepaid credits for successful training runs after those credits are used. Pricing, supported models, and billing behaviour are described in the public pricing page and documentation. Failed runs are not charged unless stated otherwise in the product.

Availability and Changes

The service may change as the product, providers, and supported models evolve. We may update, suspend, or discontinue features when needed for reliability, security, compliance, or product reasons.

Disclaimers

Tuned Tensor is provided as-is and as-available by Tuned Tensor Limited. Model outputs, evaluation scores, and fine-tuning results may be incomplete, inaccurate, or unsuitable for a particular use case. You are responsible for testing and validating models before deployment.

Deletion and Account Requests

You may request deletion of account or product data by contacting support. We may retain limited information where needed for legal, tax, accounting, security, fraud-prevention, billing, or dispute reasons.

Contact

For questions about these terms, contact support@tunedtensor.com.